No Return & No Refund Policy

1. Custom Hardware & Personalized Goods

Every physical TAPROX card features an integrated NXP NTAG216 chip individually programmed with unique, cryptographically signed redirection tokens and laser-etched with a permanent dynamic QR code tied to the client's verified business profile.

Under Indian consumer and commercial law governing custom-manufactured and personalized items, once an order is placed and the production process is initiated, items cannot be restocked, repurposed, returned, or exchanged.

2. Digital Software & Seller Lifetime Activations

Fees paid for TAPROX Seller Lifetime Platform Activation (digital profile builder, cloud hosting, real-time analytics, VCF download engine, and catalog management) represent immediate digital access. Once an account activation or digital provisioning has taken place, activation fees are strictly non-refundable and non-transferable.

3. Transit Damage or Physical Manufacturing Defect Guarantee

While we do not offer monetary refunds or returns, TAPROX stands firmly behind the structural and technological integrity of our hardware. In the rare event that your physical NFC card:

• Arrives physically broken, cracked, or severely bent due to transit handling.
• Fails to trigger an NFC response on any standard NFC-enabled smartphone upon delivery.
• Displays defective, unscannable, or misspelled laser etching compared to your submitted profile.

You must report the issue within 48 hours of confirmed delivery along with uninterrupted parcel unboxing video proof to our dedicated support desk. Upon validation, TAPROX will dispatch a free replacement card of the identical design. Under no circumstances will a cash refund be issued.

4. Order Cancellations

Once a transaction has been authorized through our Razorpay payment gateway, production queuing and chip provisioning commence immediately. Therefore, requests for order cancellation or modification after payment confirmation cannot be entertained.